Our Story

Service Dynamics delivers enterprise and IT service management, workflow automation and business enablement solutions that allow IT to become a valued and true partner to the business.

Service Dynamics is a specialist enterprise service management (ESM) and IT Service Management (ITSM) business working with clients to implement their service management, automation and business process solutions. This is achieved utilising Cherwell's powerful and intuitive software and business technology platform.

We believe in the extensive capability of enterprise service management to empower IT to automate service delivery and support processes, to improve business process efficiency, to reduce operating costs, and to drive a superior customer experience.

We design, configure and implement Cherwell Service Management solutions and provide clients with training, ongoing support, and application development services.

Meet some of our team


Philip Venables

General Manager

Phil leads the Service Dynamics Team and is accountable for overall success of our customer engagements and relationships. Phil is passionate about delivering great outcomes for our customers and supporting his awesome Team and our customer-centric company culture. Phil has an MBA from Auckland University.


Damien Versluis

Chief Technical Officer 

As CTO Damien is responsible for making business better for our customers, by managing the design, delivery and implementation of outstanding business and technical processes, and pairing this with smarter and more efficient technology.  Damien has worked in business administration and technology for 25 years, across Australia, New Zealand and Asia.


Eric Mooij

Senior Business Solutions Designer
Eric is one of our lead business solutions designers, with key areas of interest in Service Automation, Knowledge Management, AI readiness and Security Event Management. Eric has 15+ years of practical implementations of ITSM across the private and public sector. Eric is driven by positive collaborative business outcomes for his customers.


Reggie Raj

Business Solutions Designer

Reggie's key focus is ITSM development and improvement, through the implementation of best practice business and workflow processes. Reggie loves to deliver the best outcome for your business solution.

Get in touch

Find out how we can assist with your Service Management requirements, or simply get in touch to find out more.