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Our Story

Service Dynamics delivers enterprise and IT service management, workflow automation and business enablement solutions that allow IT to become a valued and true partner to the business.

Service Dynamics is a specialist enterprise service management (ESM) and IT Service Management (ITSM) business working with clients to implement their service management, automation and business process solutions. This is achieved utilising Cherwell's powerful and intuitive software and business technology platform.

We believe in the extensive capability of enterprise service management to empower IT to automate service delivery and support processes, to improve business process efficiency, to reduce operating costs, and to drive a superior customer experience.

We design, configure and implement Cherwell Service Management solutions and provide clients with training, ongoing support, and application development services.

Meet some of our team

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Philip Venables

General Manager – Phil ensures successful client outcomes by building a specialised service management team with a strong customer focused culture.

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Zlatko Horvat

Senior Solution Designer – Zlatko guides clients through strategic planning and process improvement to unlock value and achieve their business goals.

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Eric Mooij

Senior Solution Designer – Eric specialises in delivering IT service management processes based on ITIL and other complementary business practices and standards.

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Reggie Raj

Technical Solution Designer - Reggie's key focus is ITSM development and improvement, through the implementation of best practice business and workflow processes.

Get in touch

Find out how we can assist with your Service Management requirements, or simply get in touch to find out more.

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