--- title: Cherwell Service Management | CSM | ITSM - Service Dynamics description: As one of few Cherwell Elite Partners, we combine this distinction with expertise with Atlassian to deliver seamless and successful transitions from Cherwell to JSM image: https://www.servicedynamics.co.nz/hubfs/Cherwell%20logo%20with%20screenshot.jpg --- [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://www.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) ###### Cherwell & Jira Service Management Migration Experts # Cherwell to Jira Service Management Migration Service Dynamics has developed a robust and comprehensive strategic framework to support Cherwell customers in navigating the complexities of platform migration. As one of few Cherwell Elite Partners globally. we combine this distinction with unparalleled expertise in Jira Service Management to deliver seamless and successful transitions from Cherwell to JSM. #### ⚠️ ATTENTION ALL CHERWELL USERS ⚠️ ### Your replacement system needs to be ready to 'go-live' in 18 months : 21 days [Talk To Us About Cherwell Platform Migration Options](https://www.servicedynamics.co.nz/contact) ![Cherwell migration to Jira Service Management](https://www.servicedynamics.co.nz/hs-fs/hubfs/Cherwell-JSM.png?width=950&height=88&name=Cherwell-JSM.png "Cherwell migration to Jira Service Management") ### Your Cherwell to Jira Service Management Migration Experts ###### PHASE ONE ## **Requirements Review** Our approach starts with an in-depth assessment of your current Cherwell platform, led by expert consultants certified in both Cherwell and Jira Service Management. This evaluation helps us identify gaps and lay the groundwork for a thorough analysis. With this expertise in both platforms, we can recommend the best solutions, minimising technical debt and ensuring a smooth, effective implementation. Our goal is to uncover hidden opportunities for innovation and refinement, paving the way for a ServiceNow platform that exceeds expectations. [Enquire about migrating to JSM](https://www.servicedynamics.co.nz/cherwell-jsm-migration#get-in-touch) ![JSM requirements review](https://www.servicedynamics.co.nz/hs-fs/hubfs/6206962.png?width=2000&height=1470&name=6206962.png "JSM requirements review") ![Jira Service Management - Planning the migration](https://www.servicedynamics.co.nz/hs-fs/hubfs/itsm%203.png?width=2000&height=1333&name=itsm%203.png "Jira Service Management - Planning the migration") ###### Phase two ## **Planning the migration** Recognising the essential role of each stakeholder in a successful migration, we prioritise clear communication to set expectations and timelines. Our migration approach incorporates best-practice methodologies to anticipate and address challenges, including data integrity checks and system compatibility assessments. These measures ensure minimal disruption to daily operations, aligning all parties on a unified path forward. ###### Phase Three ## **Solution Design, Functional Configuration & Testing ** After completing the Planning Phase, we begin the design and configuration of your new Jira Service Management platform. Our deep understanding of both platforms and systematic approach allows us to tailor every feature in support of your business goals. Through continuous collaboration, we refine and optimise the design, ensuring that the final product is intuitive, functional, and aligned with your needs. [Enquire about migrating to JSM](https://www.servicedynamics.co.nz/cherwell-jsm-migration#get-in-touch) ![JSM Solution Design, Functional Configuration, Testing](https://www.servicedynamics.co.nz/hs-fs/hubfs/6206965.png?width=2000&height=1373&name=6206965.png "JSM Solution Design, Functional Configuration, Testing") ![Jira Training and Implementation](https://www.servicedynamics.co.nz/hubfs/6207679.png) ###### Phase Four ## **Training & Implementation** This phase is designed to equip your team with all the knowledge and skills necessary for success. We deliver comprehensive, customised training sessions that address the needs of your team, ensuring that they are fully prepared. Following the training, we proceed with the go-live implementation to bring your new JSM system online. This pivotal milestone marks the start of your journey with Jira Service Management, backed by our dedicated team at every step to ensure a seamless and successful launch. ## **Ongoing Continual Improvement and Platform Support with ClientCare** Our dedication to your success extends beyond the go-live phase. We provide tailored 'ClientCare' managed-service packages designed to meet your evolving needs. These bespoke services include a comprehensive suite of Continual Service Improvement (CSI) initiatives aimed at ensuring your operations consistently evolve and improve. With Service Dynamics as your partner, you are not merely maintaining systems; you are driving continuous improvement and adapting seamlessly to the ever-changing digital landscape. ![6206968](https://www.servicedynamics.co.nz/hs-fs/hubfs/6206968.png?width=2000&height=1236&name=6206968.png "6206968") ## Get in touch and see what's possible! ![itsm 2](https://www.servicedynamics.co.nz/hubfs/itsm%202.png) Let's chat about your Cherwell migration Please fill in your information and we'll get in touch with you. [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz/) New Zealand’s multi-platform, multi-services-capable Enterprise Service Management specialist. Providing services and solutions that support our clients to deliver business value, quality service outcomes, improved productivity and positive user experiences. 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