Make the move to modern, agile IT service delivery
Cherwell Service Management (CSM) provides a powerful and flexible IT service management (ITSM) platform for service desk teams that need to move fast and can’t afford to be constrained by technology. Unlike the alternatives, Cherwell Service Management offers ease of customisation and use, flexible licensing and deployment options and an unparalleled customer experience—empowering IT teams to become a powerful engine for business growth and innovation.
IT self-service portal
The Cherwell Self-Service Portal can be configured to provide role-based access; business users don’t consume licenses for common IT self-service tasks such as opening incident records, checking incident status, requesting services, or viewing dashboards.
Merge-able Applications (mAppsTM)
Cherwell mApps are pre-built capabilities that can be quickly “merged” into your CSM instance, enabling you to maximise your investments. Add new IT functionalities, integrate with third-party products, and extend ITSM benefits with mApps.
Reporting and dashboards
Cherwell Service Management offers interactive and customisable dashboards, for real-time information, automated actions and commands. Monitor critical metrics, analyse trends, and create your own dashboards for IT teams, individuals, or executive stakeholders.
Why we choose Cherwell
Cherwell Service Management (now acquired by Ivanti) provides our customers the ability to easily maintain and configure IT processes to transform the service desk and enhance their digital employee experience. We value our ongoing relationship with both Cherwell and Ivanti and continue to service all existing Cherwell users.
If you require any Cherwell upgrades, managed support or have questions about the convergence platform, get in touch with one of our expert team.
One-Step actions for the simple and complex tasks and workflow automation
Out-of-the-box ITIL best practices, including workflows, process models, and KPIs
IT self-service portal that can be easily customised and branded
Advanced knowledge management to enable employee self-service
Reporting and dashboards that highlight KPIs, trends, and bottlenecks
mAppsTM (“merge-able application”) solutions to easily add new capabilities - including a free Microsoft Teams Integration mApp that enables strong collaboration between Cherwell and Microsoft Teams.
“Service Dynamics implemented Cherwell Service Management for us and in a very short time, we have gained better visibility of service management volumes, enabled easy and effective customer self-help functionality and automated a raft of routine tasks and processes.”
Peter Cox – Service Operations Manager Foodstuffs North Island
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