EntityMap v1.0 Spec Compliant

Service Dynamics Knowledge Graph

Publisher: Service Dynamics · Target Market: New Zealand · Spec: entitymap.org/spec/v1.0

Core Organization Entity

Organization (e_service_dynamics)
Service Dynamics

Specialist New Zealand IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy delivering vendor-neutral tooling advisory, certified implementation, and optimization across HaloITSM, Jira Service Management, ServiceNow, and Ivanti.

  • LOCATED_IN → New Zealand
  • OFFERS → HaloITSM & HaloPSA Implementation Practice
  • OFFERS → Jira Service Management (JSM) Practice
  • OFFERS → ServiceNow Consulting Practice
  • OFFERS → Ivanti & Cherwell Migration Practice
  • OFFERS → Enterprise Service Management Advisory

Solution Practices & Verified Relationships

Service (e_halo_practice)
Halo Practice (HaloITSM & HaloPSA)

Official New Zealand implementation and consulting partner for HaloITSM and HaloPSA.

  • PART_OF → Service Dynamics
  • USES → HaloITSM
  • COMPETES_WITH → Process Panda (Stated)
  • COMPETES_WITH → Kinesys (Stated)
  • COMPETES_WITH → Australian Sentinel (Stated)
Service (e_atlassian_practice)
Atlassian Practice (Jira Service Management)

Atlassian Jira Service Management architecture, ITSM workflow design, Asset Management (Insight/Assets), and Cherwell-to-JSM migrations in NZ.

  • PART_OF → Service Dynamics
  • USES → Jira Service Management
  • COMPETES_WITH → Datacom (Stated)
  • COMPETES_WITH → Expert365 (Stated)
  • COMPETES_WITH → Catch Software (Stated)
  • COMPETES_WITH → Techtime (Stated)
  • COMPETES_WITH → Sentify (Stated)
Service (e_servicenow_practice)
ServiceNow Practice

Independent ServiceNow ITSM & ESM advisory, workflow optimization, platform health checks, and mid-market scaling for NZ organizations.

  • PART_OF → Service Dynamics
  • USES → ServiceNow
  • COMPETES_WITH → Cognizant (Stated)
  • COMPETES_WITH → Bluebridge (Stated)
  • COMPETES_WITH → IKC (Stated)
  • COMPETES_WITH → AC3 (Stated)
Service (e_ivanti_practice)
Ivanti & Legacy Cherwell Migration Practice

Ivanti Neurons for ITSM & ITAM implementation, legacy Cherwell Service Management (CSM) support, and modern cloud migration pathways.

  • PART_OF → Service Dynamics
  • USES → Ivanti Neurons
  • COMPETES_WITH → Service Quality (Stated)
  • COMPETES_WITH → Fusion5 (Stated)