Why Choose Service Dynamics

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Industry Experience

We have been over 10 years experience designing, implementing and supporting Service Management and business workflow solutions in New Zealand.

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Consulting & Implementation Partner

As a ServiceNow Consulting and Implementation Partner we are committed to delivering quality service and bespoke solutions.

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Rapid Value Realisation

ClientCare is designed for clients wanting to maximise the business value of their ServiceNow investment and deliver more to the business.

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Liberate high-value employees from low-value activity.

Our ClientCare managed service addresses the challenges associated with efficiently and effectively supporting ServiceNow, mitigating the scarcity of resource and skills by offering strategic solutions to navigate FTE costs and hiring restrictions.

ClientCare acts as a catalyst
for prompt and effective change.

We provide proactive monitoring and support, alleviate time-to-value pressure, minimising delays in achieving desired outcomes during transformation initiatives.

By entrusting these critical aspects to our experts, you can benefit from optimised processes and avoid the diversion of high-value employees from core-business-functions to lower-value activities while also avoiding the high fees typically associated with consulting firms and large integrators.

  • Designed for clients wanting flexible, cost-effective capability and capacity expansion
  • Clients that are needing to achieve more, faster!
  • Multiple service tiers for different scale, functional & service needs
ServiceNow partner NZ
ServiceNow implementation and integration expert
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Additional ClientCare Options

ServiceNow capacity consulting

Capacity Top-Up

Top up your ServiceNow administration and/or development time-effort for non-scoped work and minor projects.

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ServiceNow quarterly payments

Quarterly Payments

Why pay annually in-advance when Service Dynamics offers you a quarterly in-advance payment plan option to better align your costs with service delivery.

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ServiceNow bespoke consulting services

Bespoke requirements

If you have any unique requirements that you would like us to build into your ClientCare managed service... Just ask!

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With PlatformCare we seamlessly handle all aspects of ServiceNow platform administration, providing you with a comprehensive managed outsourcing solution. Ensuring your ServiceNow platform operates at peak efficiency, allowing your team to focus on other core business activities.

The key advantage of PlatformCare lies in our fully customised service, tailored specifically to meet the unique needs of your organisation. Our team works closely with you to develop a personalised roadmap, ensuring that our services align seamlessly with your business objectives.

This level of customisation guarantees that PlatformCare not only addresses your current requirements but also evolves alongside your organisation, adapting to changes and growth over time. We prioritise a collaborative approach, fostering a partnership that goes beyond a standard service provider-client relationship.

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PlatformCare Executive Summary

  • Comprehensive managed outsourcing of all your ServiceNow platform administration
  • Fully customised service with POA
  • No obligation Discovery, Scoping Workshop and Proposal

Meet our ServiceNow team

Service Dynamics are enterprise IT Service Management and IT Asset Management specialists who design, implement and manage solutions for New Zealand and Australian organisations.

We’re closely connected to the outcomes of every project and partnership. We are a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.

Damien Versluis - CTO

Damien Versluis

Chief Technology Officer

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Carl Fransen - ServiceNow Practice Lead

Carl Fransen

ServiceNow Practice Lead

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Vanessa Low - Senior Consultant

Vanessa Low

Senior Consultant

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Grace Lopez - Head of delivery and support

Grace Lopez

Head of Delivery & Support

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Find out more about how
we can help organisations like yours

ServiceNow Consulting and Implementation Partner
Learn more about ServiceNow ClientCare