Service Dynamics - your local ServiceNow solution specialists


Our ClientCare managed service addresses the challenges associated with efficiently and effectively supporting ServiceNow, mitigating resource and skills scarcity concerns by offering strategic solutions to navigate FTE costs and hiring restrictions. ClientCare acts as a catalyst for prompt and effective change. We provide proactive monitoring and support, alleviate time-to-value pressure, minimising delays in achieving desired outcomes during transformation initiatives.

By entrusting these critical aspects to our experts, you can benefit from optimised processes and avoid the diversion of high-value employees from core-business-functions to lower-value activities while also avoiding the high fees typically associated with consulting firms and large integrators.


Executive Summary

  • Designed for clients wanting flexible, cost-effective capability and capacity expansion
  • Clients that are needing to achieve more, faster!
  • Multiple service tiers for different scale, functional & service needs

With PlatformCare we seamlessly handle all aspects of ServiceNow platform administration, providing you with a comprehensive managed outsourcing solution. Ensuring your ServiceNow platform operates at peak efficiency, allowing your team to focus on other core business activities.

The key advantage of PlatformCare lies in our fully customised service, tailored specifically to meet the unique needs of your organisation. Our team works closely with you to develop a personalised roadmap, ensuring that our services align seamlessly with your business objectives.

This level of customisation guarantees that PlatformCare not only addresses your current requirements but also evolves alongside your organisation, adapting to changes and growth over time. We prioritise a collaborative approach, fostering a partnership that goes beyond a standard service provider-client relationship.


PlatformCare Executive Summary

  • Comprehensive managed outsourcing of all your ServiceNow platform administration
  • Fully customised service with POA
  • No obligation Discovery, Scoping Workshop and Proposal

Meet our ServiceNow team

Service Dynamics are enterprise IT Service Management and IT Asset Management specialists who design, implement and manage solutions for New Zealand and Australian organisations.

We’re closely connected to the outcomes of every project and partnership. We are a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.

Damien Versluis - CTO

Damien Versluis

Chief Technology Officer

Carl Fransen - ServiceNow Practice Lead

Carl Fransen

ServiceNow Practice Lead


Vanessa Low

Senior Consultant


Grace Lopez

Head of Delivery & Support


Find out more about how
we can help organisations like yours

Chat with our ServiceNow experts