We deliver end-to-end IT Service Management solutions that deliver quality experiences and engagement - all designed around what works best for your business.
Delivering efficient ITSM solutions for your organisation
Your people need supportive processes and technology that enable them to do their best work. That starts with efficient IT Service Management software that delivers strategic value to your employees, allowing them to work at the same pace whether they choose to be in the office, at home or offshore.
IT Service Management in the hybrid workplace
With an increased shift to hybrid and remote work environments, IT teams have had to adapt their existing support models to meet with rising employee demands. A no-code ITSM platform allows you to configure your IT solution without requiring developers to write code, giving your IT department the freedom and power to customise their ITSM solution to meet all current and future needs.
Deliver strategic value
Whether you’re looking for an IT helpdesk or support ticket solution, or need to perform more advanced ITIL service management processes, ITSM solutions can be adapted and scaled to your specific service management needs.
Improve IT productivity
Empower your service operations team to resolve incidents faster and more efficiently without disrupting employee productivity. Modern IT Service Management systems offer automated workflows, centralised communications and intuitive self-service portals that users love. Combining valued features all on one platform delivers guaranteed results.
Enhance the IT service experience
IT is responsible for delivering a seamless digital experience no matter where employees are working. Your technology services need to be easy to engage with and simple to use, with the right levels of service so that your employees and users get the support they need – when they need it.
Top IT Service Management (ITSM) Features
IT Service Management should be 24/7 and tailored to the hybrid workplace. Optimise or upgrade your ITSM platform and enhance your service delivery experience.
Self-service portal
Support ticket resolution
Automated workflows
Incident management
IT help desk
Mobile functionality
SLA management
ITIL aligned
Integration with IT Asset Management
IT Service catalogue
Problem / Change management
Dashboards and reporting
Our technology partners
“Service Dynamics implemented Cherwell Service Management for us and in a very short time, we have gained better visibility of service management volumes, enabled easy and effective customer self-help functionality and automated a raft of routine tasks and processes.”
Peter Cox – Service Operations Manager Foodstuffs North Island
Integrate ITAM with your current IT Service Management tool
Without question, ITAM and ITSM are more effective when integrated. If you already use ITSM, but still use spreadsheets to track your IT assets, integrating Discovery and IT Asset Management will make help desk staff and system admins more effective and improve the employee experience.
