Liberate your high value team from low value activities

ClientCare - Managed Support Services for the Atlassian Software Portfolio

Atlassian ClientCare is a cost-effective managed service for Atlassian customers wanting to add skilled capability and flexible capacity to enable them to achieve more and deliver improved outcomes faster.

Cost-effective
Concentrates your in-house resources on core-activities and strategic initiatives
On-demand expertise & experience
Flexible and customisable
Easy onboarding

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Why Choose Service Dynamics

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Industry Experience

We have been designing, implementing and supporting Service Management and business workflow solutions in New Zealand for over 10-years.

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Consulting Expertise - Gold Partner

As an Atlassian Gold Partner we are committed to delivering quality service and robust, bespoke Atlassian solutions.

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Rapid Value Realisation

ClientCare is designed for clients wanting to maximise the business value of their Atlassian investment and deliver more to the business.

Liberate high-value employees from low-value activity and avoid the high fees associated with large integrators & consulting firms

Achieve your IT & Enterprise Service Management, Project Management, Work Management and Team Collaboration goals faster while maximising the value from your investment in the Atlassian platform.

Atlassian ClientCare is a customised blend of:

Advisory, guidance & mentoring
Platform functionality enhancements & testing
Continual Service Improvement (CSI) Plan
Technical support
Platform administration

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Support & Administration

Support, administration and management of your Atlassian software portfolio (including JSM, Jira Software, Confluence, Guard, Trello, Compass, Bitbucket and more).

Development & Enhancement Services

Improvements & enhancements
Line of business solutions
Automation workflows
Testing & Release to Production

Strategic Advisory & Client Success

Advisory, guidance & mentoring
Continual Service Improvement Plan
WIP & delivery management
Monthly governance reviews
Annual licensing review

Engagement Support

Dedicated Client Portal
Collaboration Workspace
0800 & Email Service Desk
Relationship Management

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Additional ClientCare Options

Capacity Top-Up

Top up your Atlassian administration and/or development time-effort for non- scoped work and minor projects.

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Quarterly Payments

Why pay annually in-advance when Service Dynamics offers you a quarterly in-advance payment plan option to better align your costs with service delivery.

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Bespoke requirements

If you have any unique requirements that you would like us to build into your ClientCare managed service... Just ask!

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Meet our expert Atlassian team

Service Dynamics is an Atlassian Gold Partner with a Team of specialists who design, implement and manage Atlassian software solutions for New Zealand and Australian organisations.

We’re closely connected to the outcomes of every project and partnership. We are a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.

Damien Versluis

Chief Technology Officer

Grace Lopez

Head of Delivery & Support

Andy Dalton

Senior Consultant

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we can help organisations like yours

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