Accelerate your team with the power of HaloITSM
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HaloITSM - Everything you need for IT Service Management
Halo’s IT Service Management (ITSM) platform empowers your IT team to deliver high-quality services. With a significant number of powerful integrations available, HaloITSM unifies your IT service management ecosystem into one seamless platform. HaloITSM's Fully ITIL-aligned workflows are provided as standard out-of-the-box, ensuring best practices are embedded into your processes from the start.
Halo’s ITSM solution provides an exceptional experience for IT agents, managers, and end-users alike. Its highly configurable platform supports organisations of all sizes, enabling effortless scaling and adaptation to evolving needs.
A self-service support portal your users will love
A fully customisable, white label support portal where users can access their requests, raise tickets and find solutions from knowledge base articles. You control the information they see and actions they can take.
HaloITSM’s platform covers every aspect of IT Service Management, offering powerful tools to streamline operations and enhance service delivery.
Simplify incident tracking, prioritisation, and resolution with intuitive workflows that reduce downtime and improve response times.
Deliver faster resolutions with incident management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Better visibility of all organisational changes
Easily track, plan and deliver organisational changes, on any scale with HaloITSM’s change management capabilities. Standardise processes and meet your deadlines, in every part of your organisation.
HaloITSM Features at a Glance
Build your own Knowledge Library
Build a better knowledge base by turning information into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Problem Management
Escalate and automate the management of ongoing problems, investigate causes of issues, and find resolutions. HaloITSM allows powerful management of any issue, enabling you to deliver exceptional problem resolution.
IT Configuration and Asset Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Service Catalogue
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
HaloITSM - Frequently Asked Questions
HaloITSM is a comprehensive IT Service Management (ITSM) platform that streamlines IT operations, improves service delivery, and aligns IT processes with business objectives. It supports incident, problem, change, and asset management, with automation and self‑service features.
HaloITSM is designed for IT teams of all sizes, from small support teams to large enterprise departments, looking to improve service efficiency and deliver a better experience to end‑users.
Yes. HaloITSM is fully ITIL‑aligned, offering best‑practice workflows for incident, problem, change, release, service request, and configuration management.
Yes. HaloITSM offers extensive configuration options for workflows, forms, dashboards, and automation rules to align with your IT and business needs.
You can configure SLAs by priority, impact, and response/resolution times. HaloITSM automatically tracks and escalates tickets to ensure SLA compliance.
Automation can be used for ticket routing, approvals, escalations, and notifications. Custom rules can significantly reduce manual workloads and improve service efficiency.
The platform provides structured workflows for change control, risk assessments, approvals, and release scheduling to minimise business disruptions.
Yes. HaloITSM supports Enterprise Service Management (ESM), enabling HR, finance, facilities, and other service teams to use the same platform.
Why we choose HaloITSM
HaloITSM delivers an exceptional service with a fast, simple and fully configurable system. Our customers love the flexibility of the HaloITSM solution, the simple implementation as well as the ability to scale and grow as your business changes.
Learn how SKY TV increased autonomy and improved efficiency with HaloITSM
“HaloITSM is really easy to use and integration has been pretty seamless. Halo team support in the initial go-live days has been fantastic.”
– Vamsi Dharanikota, Service Delivery Manager, SKY
Customers that trust HaloITSM
