What is Enterprise Service Management?

Enterprise Service Management (ESM), is the extension of IT Service Management (ITSM) across your entire organisation to enable better service delivery for business teams beyond IT, such as Human Resources (HR), legal, facilities or finance.

Deliver engaging employee experiences for your entire workforce

The rest of your organisation will reap the benefits of IT efficiencies through the use of ITSM principles and best practices. Manual processes are transformed, productivity boosted, and new levels of operational efficiency achieved with Enterprise Service Management, resulting in improved performance, service and outcomes for both internal and external customers.


Human Resources (HR)

Streamline your employee onboarding and off-boarding processes, update employee information and payroll. Manage and automate manual and administrative tasks with an extensive self-service portal.

Customer Service

Use automation to improve customer engagements and gain higher levels of efficiency. Take advantage of AI, machine learning and voice-enabled capabilities to enhance service delivery.


Facilities Management

Support facilities teams in providing efficient critical services such as moving, repair work orders and building maintenance and management. All managed via your ESM tooling.

Enterprise Service Management

Effective self-service delivery for IT and beyond

More Productivity

Eliminate manual and repetitive tasks with workflow automation and free up the time of key people in your organisation to allow them to drive value and focus on what really matters.

Employee Centric

Better meet your employee expectations by making every interaction simple, remote-first and employee-driven. Provide easy access to information and problem-solving tools.

Digital First 

Develop new workflows and processes that help support digital transformation and innovation across the business units throughout your entire organisation.

Enterprise Service Management - tailored to the hybrid workplace.

  • Self-service portal
  • Business-wide help desk
  • Support ticket solution
  • Automated digital workflows
  • SLA management
  • ITIL aligned 
  • Knowledge library
  • Change control
  • Service Catalogue
  • Incident Management
  • Problem Management
  • Change Management
  • Service Request
  • Dashboard and Reporting



We partner with

Ready to extend your Service Management beyond IT?

Get in touch today

Please fill in your information and we'll get in touch with you.