Enterprise Service Management (ESM), is the extension of IT Service Management (ITSM) across your entire organisation to enable better service delivery for business teams beyond IT, such as Human Resources (HR), legal, facilities or finance.
Deliver engaging employee experiences for your entire workforce
The rest of your organisation will reap the benefits of IT efficiencies through the use of ITSM principles and best practices. Manual processes are transformed, productivity boosted, and new levels of operational efficiency achieved with Enterprise Service Management, resulting in improved performance, service and outcomes for both internal and external customers.
Human Resources (HR)
Streamline your employee onboarding and off-boarding processes, update employee information and payroll. Manage and automate manual and administrative tasks with an extensive self-service portal.
Customer Service
Use automation to improve customer engagements and gain higher levels of efficiency. Take advantage of AI, machine learning and voice-enabled capabilities to enhance service delivery.
Facilities Management
Support facilities teams in providing efficient critical services such as moving, repair work orders and building maintenance and management. All managed via your ESM tooling.
Enterprise Service Management
Effective self-service delivery for IT and beyond
More Productivity
Eliminate manual and repetitive tasks with workflow automation and free up the time of key people in your organisation to allow them to drive value and focus on what really matters.
Employee Centric
Better meet your employee expectations by making every interaction simple, remote-first and employee-driven. Provide easy access to information and problem-solving tools.
Digital First
Develop new workflows and processes that help support digital transformation and innovation across the business units throughout your entire organisation.
Enterprise Service Management - tailored to the hybrid workplace.
Self-service portal
Business-wide help desk
Support ticket solution
Automated digital workflows
SLA management
ITIL aligned
Knowledge library
Change control
Service Catalogue
Incident Management
Problem Management
Change Management
Service Request
Dashboard and Reporting
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