ITSM and Enterprise Service Management Specialists
Your multi-platform, multi-services-capable IT Service Management and Enterprise Service Management specialist, our passion is providing clients with services and solutions that drive business value, quality service outcomes, improved productivity and user experiences.
Enable quality digital interactions in the hybrid workplace
In a world of work that is increasingly remote or hybrid, technology and IT allows your workforce to get their job done from anywhere - resulting in happier, more engaged and more productive employees. Give your people the systems, processes and automated workflows that deliver quality experiences and engagement, designed around what works best for them.
Deliver a consumer-grade experience in the workplace
With a future of distributed work, the digital experience you give your employees will be your organisation’s differentiator. Because this isn’t just about a tech stack. It’s about creating and supporting an IT environment that allows for greater engagement, improved performance, productivity and a more desirable company culture.
Fewer disruptions, better visibility, faster resolution
No matter the size of your organisation, the solutions we support help to create unified, friction-free end-user experiences. Enabling endpoint self-service, self-healing and self-securing of devices means your team is supported wherever they’re working, while your business stays protected.
We're experts in
IT Service Management (ITSM)
Get an end-to-end IT service management (ITSM) system that delivers quality experiences and engagement, designed around what works best for your business.
IT Asset Management (ITAM)
Maximise return, minimise risk and drive increased business value with Discovery and ITAM. Get a complete picture of your IT assets from purchase to disposal.
Enterprise Service Management (ESM)
Improve the delivery of business services for departments beyond IT such as HR, legal, facilities or finance. Experience the benefits throughout your organisation.
Meet Service Dynamics
We work with technology, but we’re a people business. It’s the expertise and experience of our people, and the insight that comes with it, that helps us understand the needs and complexities of your organisation. We identify opportunities and design smart solutions that actually support your people in doing their best work. We create long-term partnerships, working as an extension of your team.
“Service Dynamics implemented Cherwell Service Management for us and in a very short time, we have gained better visibility of service management volumes, enabled easy and effective customer self-help functionality and automated a raft of routine tasks and processes.”
Peter Cox – Service Operations Manager
Foodstuffs North Island
Our Insights
Improve the Performance of Your IT Service Desk with Jira Service Management Marketplace Apps
27 September, 2024Your service desk might be busy, but is it really performing well? You can’t judge a Service Desk by isolated metrics li...
Service Dynamics Soars to Atlassian Gold Partnership!
4 July, 2024We're excited to announce that Service Dynamics has officially achieved Atlassian Gold Partner status! This recognition ...
Getting the Most From Your IT Service Management Partner
13 June, 2024Most large New Zealand organisations have an IT Service Management (ITSM) platform to manage end-to-end delivery of IT s...
“The Service Dynamics team made the recent go-live seamless and easy. Big thanks to Grace and the team for their excellent work. These new capabilities will unlock further opportunities in our service management practice”
Şebnem Kurkiu - Manager Technology Transformation and Cyber Security
Aurizon