Privacy Policy

Last updated 15 September 2021


Service Dynamics is a company registered in New Zealand, with the NZBN registration number 9429030211896, and has offices in Auckland, Wellington, Christchurch and Dunedin in New Zealand and Service Dynamics and any of its subsidiaries or affiliates (as the case may be) (“Service Dynamics”, “we” or “us”) are committed to protecting and respecting your privacy.

This policy explains how information is collected, used, processed and disclosed by Service Dynamics and applies to all information collected when you use or access the Site or attend a Service Dynamics event or otherwise interact with us. We respect the privacy rights of users and recognise the importance of protecting information collected about you.

By continuing to use the Site or you are accepting and consenting to the terms of this Privacy Policy.


We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. We advise you review our Privacy Policy whenever you access the Site to stay informed about our information practices and to see any changes or updates to the Privacy Policy.

If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy you will need to deactivate or unsubscribe to any communications with us and immediately cease use of the Site. Your use of the Site after the posting of such changes shall constitute your consent to such changes.


We may collect certain user information and data (including personal information and/or sensitive personal information) in the following ways:

Information you provide to us: We collect information you provide directly to us including when you visit the Site, , receive information from us, or otherwise engage with Service Dynamics in some way. It includes information you provide when you use the Site , use any interactive features of the Site , participate in surveys, contests, promotions, sweepstakes, any activities or events arranged by us, when you contact us on or report a problem, or participate in discussion boards.

Information we may collect directly from you includes your name, username, email address, postal address, phone number, employer’s name, job title, as well as any contact or other information you choose to provide. Please be aware that the information you choose to provide in any profile, form submission or registration may reveal or identify information that is not expressly stated (for example, if you provided a picture, your picture may reveal your gender).

We may also store content, data, information (as defined in our Terms), electronic files or other information that you upload or provide through the Site.

If you provide any third-party information, such as names, email addresses and the like, you acknowledge that you have the authority of the third party to provide this information and that they have agreed to the terms of this Privacy Policy.

Information we collect automatically when you use the Service Dynamics Site: When you access or use the Site, we will automatically collect information about you, including:

user activity in connection with the Site and may collect information about the websites you visit, the sizes and names of the files or folders you upload, download, share or access while using the Site, the content, data and information you access and any actions taken in connection with the access or use of the content, data and information in the Site;

log information about you when you access and use the Site including your domain type, Internet Protocol address (“IP Address”), access times, browser type and language, Internet Service Provider (“ISP”), the web pages that you visit, the content, data and information you use and the URL of the web page you visited before navigating to the Site, download errors and length of visits to web pages that you visit, and your geographic region;

if you access the Site from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type). We may ask for or access your location-based information from your mobile device with your consent through our mobile apps; and

we and/or service providers use various technologies to collect information, which may include saving cookies to your computer or mobile device. Please refer to the Cookie Policy set out in clause 4 below.

Information we collect from other sources: We may also obtain information from third parties and combine that with information we collect through the Site. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third- party social media service is in accordance with the privacy notice and authorisation procedures determined by the social media service.


We set and access cookies and similar technology on your computer to obtain information about how you access and your use of the Site. Unless you have adjusted your settings so that you can refuse cookies or you have not accepted the use of cookies, our system will set cookies when you load and navigate around the Site. By using our Site you consent to our use of cookies.

Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of the Site.


We may use the information collected to perform a variety of purposes, including to:

provide, operate, maintain and improve the Site;

send you notices, updates, alerts and support and administrative messages;

to carry out our obligations arising from the Terms, and to provide you with the information, products and services that you request from us;

to notify you about changes to the Site;

to ensure that content from our Site is presented in the most effective manner for you and for your computer;

respond to your comments, questions, and requests and provide support;

communicate with you about services, features, surveys, newsletters, offers, opportunities, promotions, contests and events, and provide other news or information about Service Dynamics, our select partners and any third parties in accordance with the terms of this Privacy Policy;

process and deliver contests entries and rewards;

ensure you are a suitable person (as determined in our sole discretion) that you are suitable to use the Site;

conduct any investigation we may deem appropriate into your suitability pursuant to ((l)) above;

monitor and analyse trends, usage, and activities in connection with the Site and for marketing or advertising purposes;

to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of the Site when you choose to do so;

as part of our efforts to keep the Site safe and secure;

investigate and prevent fraudulent transactions, unauthorised access to the Site , and other illegal activities;

personalise and improve the Site , and provide content, features, and/or advertisements that match your interests and preferences or otherwise customise your experience on the Site;

link or combine with other information we receive from third parties to help understand your needs and provide you with better service;

combine third party information, the information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive); and

for any other purpose we may notify you about from time to time.

You agree that we have the right to share your personal information with selected third parties, including:

analytics and search engine providers that assist us in the improvement and optimisation of our Site ;

in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business assets; and/or

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms or terms and conditions for Service Dynamics events and other agreements, or to protect our rights, property, or safety and that of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Service Dynamics is a company incorporated in New Zealand and all information is transferred to New Zealand.

Your information will be processed by staff who work for us or for one of our suppliers located in New Zealand. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored In New Zealand or on secure third-party servers that may at any time be located in the United States of America.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We will not share personal information about you or any content, data or information you provide with any third parties otherwise than as set out in this Privacy Policy. For example, we may share personal information about you including as follows:

with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to the process billing, know your client requirements, provide support, etc. These service providers are authorised to use your personal information only as necessary to provide services to Service Dynamics and/or the Site ;

Service Dynamics may provide the ability to connect with various third-party applications, services and providers. If you choose to use any such third-party applications or services, we may share information about you including your username and any content, data or information you disclose in connection with those applications and services, and such third parties may contact you directly as necessary. This Privacy Policy does not apply to your use of such third-party applications and services, and we are not responsible for how those third parties collect, use and disclose your information data and content (if any). We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices;

we may disclose your information to a third party, if:

we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request;

to enforce our agreements, policies and Terms;

to protect the security or integrity of the Site;

to protect Service Dynamics, our stakeholders or the public from harm or illegal activities;

to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person;

to any other third party with your prior consent; and

any information aggregated or pseudonymised, anonymised information with third parties that does not directly identify you.


While no service is completely secure, Service Dynamics will endeavour to protect information about you from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.

While we will endeavour to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

If you have any questions about the security of your personal information, you can contact us at


You have the right to access the personal information we hold about you, where it is stored, and if it is held in such a way that it can be readily retrieved. If the personal information we hold about you is not accurate or complete, then you may ask us to correct it.

You may opt out of receiving promotional and newsletter emails from Service Dynamics by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Site or those about our ongoing business relations.

The right to request that we transfer or port elements of your data either to you or another service provider.

The right to complain to your data protection regulator. In New Zealand this is the Privacy Commissioner.


The Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your personal information from our blog or testimonials, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


We may place links on or through the Site and Services. When you click on a link to a third-party website from our website, your activity and use of the linked website is governed by that website’s policies, not by those of Service Dynamics. We encourage you to visit their websites and review their privacy and user policies.