--- title: IT Service Management Specialists | About us | Service Dynamics description: We help your business achieve a digital edge. Find out more about the team who helps you enhance digital experiences in your business. --- [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo%20-%20White.png?width=885&height=342&name=Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz) [![Service Dynamics Logo](https://www.servicedynamics.co.nz/hs-fs/hubfs/Service%20Dynamics%20Logo.jpg?width=885&height=342&name=Service%20Dynamics%20Logo.jpg) Service Dynamics Logo - White](https://www.servicedynamics.co.nz) ![Service Dynamics Logo](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo.jpg) - [Services](https://www.servicedynamics.co.nz/services) - [Solutions](https://www.servicedynamics.co.nz/solutions) - [IT Service Management](https://www.servicedynamics.co.nz/solutions/it-service-management) - [Enterprise Service Management](https://www.servicedynamics.co.nz/solutions/enterprise-service-management) - [Process Mapping & Automation](https://www.servicedynamics.co.nz/partners/flowingly) - [Discovery & IT Asset Management](https://www.servicedynamics.co.nz/solutions/it-asset-management) - Cherwell Migration - [Cherwell Migration Service](https://www.servicedynamics.co.nz/partners/cherwell-migration-service) - [Cherwell to ServiceNow Migration](https://www.servicedynamics.co.nz/cherwell-servicenow-migration) - [Cherwell to JSM Migration](https://www.servicedynamics.co.nz/cherwell-jsm-migration) - [Cherwell to Ivanti Migration](https://www.servicedynamics.co.nz/cherwell-ivanti-migration) - [Cherwell to HaloITSM Migration](https://www.servicedynamics.co.nz/cherwell-migration-haloitsm) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [ServiceNow Managed Services](https://lp.servicedynamics.co.nz/servicenow-managed-services) - [Partners](https://www.servicedynamics.co.nz/partners) - [ServiceNow](https://www.servicedynamics.co.nz/partners/servicenow) - [ServiceNow ITAM Assessment](https://www.servicedynamics.co.nz/servicenow-itam-assessment) - [Atlassian](https://www.servicedynamics.co.nz/partners/atlassian) - [Atlassian Training](https://lp.servicedynamics.co.nz/atlassian-training-partner) - [Atlassian Service Collection](https://lp.servicedynamics.co.nz/atlassian-service-collection) - [Atlassian Teamwork Collection](https://blog.servicedynamics.co.nz/introducing-atlassians-teamwork-collection) - [Atlassian License Assessment](https://lp.servicedynamics.co.nz/atlassian-license-assesment) - [Atlassian Managed Services](https://www.servicedynamics.co.nz/atlassian-managed-services) - [Academic License Discount](https://www.servicedynamics.co.nz/atlassian-academic-license) - [Non-Profit License Discount](https://www.servicedynamics.co.nz/atlassian-community-license) - [HaloITSM](https://www.servicedynamics.co.nz/partners/haloitsm) - [HaloPSA](https://lp.servicedynamics.co.nz/partners/halopsa) - [Atera](https://lp.servicedynamics.co.nz/partners/atera) - [Atera ROI Guarantee](https://lp.servicedynamics.co.nz/atera-autonomous-it-guarantee) - [Ivanti](https://www.servicedynamics.co.nz/partners/ivanti) - [Cherwell Service Management](https://www.servicedynamics.co.nz/partners/cherwell-service-management) - [Flowingly](https://www.servicedynamics.co.nz/partners/flowingly) - [Checklist Pro](https://lp.servicedynamics.co.nz/partners/checklist-pro) - [Virima](https://www.servicedynamics.co.nz/partners/virima) - [BeyondTrust](https://www.servicedynamics.co.nz/partners/beyondtrust) - Resources - [Resource Hub](https://www.servicedynamics.co.nz/resources) - [Blog](https://blog.servicedynamics.co.nz) - [About Us](https://www.servicedynamics.co.nz/about) [Get in touch](https://www.servicedynamics.co.nz/contact) # We help your business optimise the digital service experience We’re consultants and technologists who activate and enhance digital experiences for your employees. [Let’s work together](https://www.servicedynamics.co.nz/about#talk-to-us) ## Delivering quality service experiences  At Service Dynamics, we help you deliver great corporate services by creating a digital experience for your employees that makes sense for today’s ways of working. Our people, experience, methodology and solutions transform service delivery to improve the performance of your business, reduce operating costs, and drive new levels of efficiency in your workplace.  Our experts are local to you, and are specialists in market-leading service management technologies like ServiceNow, Ivanti, Cherwell, HaloITSM, Jira Service Management and Virima. We provide the support you need to provide your people with the systems, processes, and workflows that deliver quality service experiences. ![Best ITSM platform](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/Year_in_review.jpg) ![IT Service Management Experts New Zealand](https://www.servicedynamics.co.nz/hubfs/Website%202022/Webpage%20Images/23-1.jpg) ## We know technology, but we’re in the business of supporting people. When people are your biggest differentiator, it makes sense that the technology platform you choose is designed and delivered around how they want to work. We take a wide-lens view of your business, before honing in on the complexities and challenges within it and then create new value through our proven approach. This is based around long-term partnership and customer care. We understand real-world commercial challenges, and know how to translate your business goals into bespoke technology-enabled outcomes. 100 % New Zealand owned and operated since 2013. 100 + Solutions implemented 1000 + Business processes automated. ## Our values underpin our approach #### Be engaged We care about our work, contribution, effort, output and our customers. ​We focus on delivering positive outcomes for our customers.  #### Enable the Customer Be open. Pass on our skills and experience. Mentor our customers and our team members, sharing our knowledge, skills and capabilities.  #### Forward thinking Think ahead in everything that we do. Understand what the customer doesn’t.  ​Thought leadership. Know where the customer wants to go and help them get there.​ #### Simplify Make things as easy as possible. Use the 'elegance of easier' in what we say, do, design, implement and support.​ Do it the easy way the first time.​ #### No surprises Working with clarity and communication. Ensuring that there are no surprises between ourselves and our customers. #### Respectful Respect yourself, your colleagues and our customers. Acting to ensure that respect is returned.​  Who we are ## We're an expert team, by design We’re closely connected to the outcomes of every project and partnership. We’re a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs. ![Phil-v3](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Phil-v3.png) **Phil Venables** Co-founder and General Manager ![Damien](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Damien.png) **Damien Versluis** Head of Platform  ![Derek-v2](https://www.servicedynamics.co.nz/hubfs/Derek-v2.png) **Derek Leitch** Co-founder and Director ![Clare-2](https://www.servicedynamics.co.nz/hubfs/Clare-2.png) **Lisa Leport-Symonds** Financial Controller ![Grace](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Grace.png) **Grace Lopez** Head of PMO ![eric2](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/eric2.png) **Eric Mooij** BDM & Customer Success - NZIC ![Clare-A](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Clare-A.png) **Clare Aitcheson** Customer Success Manager   ![Carl Fransen](https://www.servicedynamics.co.nz/hubfs/contactus_staff_employee_carl.png) **Carl Fransen** ServiceNow Platform Lead ![staff\_photos\_MichaelClarke](https://2475592.fs1.hubspotusercontent-ap1.net/hubfs/2475592/staff_photos_MichaelClarke.png) **Michael Clarke** Atlassian Platform Lead ![Lee](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Lee.png) **Lee Beardsley** Ivanti Platform Lead ![Lattrell](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Lattrell.png) **Lattrell Sapon** HaloITSM Practice Lead ![Robin](https://www.servicedynamics.co.nz/hubfs/Robin.png) **Robin Jackson** Senior Consultant ![Liam](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Liam.png) **Liam King-Turner** Senior Consultant ![staff\_photos\_vanessa](https://www.servicedynamics.co.nz/hubfs/staff_photos_vanessa.png) **Vanessa Low** Senior Consultant ![Allen](https://www.servicedynamics.co.nz/hubfs/Allen.png) **Allen Vargas** Consultant ![Steve Woodward](https://www.servicedynamics.co.nz/hubfs/Steve.png) **Steve Woodward** Business Development Manager ![Michael](https://www.servicedynamics.co.nz/hubfs/Website%202022/Team%20photos/Michael.png) **Michael Edwards** Consultant ![Richard Fleming](https://www.servicedynamics.co.nz/hubfs/Rick.png) **Richard Fleming** Growth Marketing Manager ![Lizzi](https://www.servicedynamics.co.nz/hubfs/Lizzi.png) **Lizzi van Arkel** Finance and Administration ![staff\_photos\_louie](https://www.servicedynamics.co.nz/hubfs/staff_photos_louie.png) **Louie Ajes** Consultant ![staff\_photos\_armand](https://www.servicedynamics.co.nz/hubfs/staff_photos_armand.png) **Armand Betan Jr.** Consultant ![staff\_photos\_john](https://www.servicedynamics.co.nz/hubfs/staff_photos_john.png) **John Nicole Peñaflorida** Junior Consultant ![Andy\_2](https://www.servicedynamics.co.nz/hs-fs/hubfs/Andy_2.png?width=350&height=350&name=Andy_2.png "Andy_2") ## In Memoriam - Andy Dalton A much admired and valuable member of the Service Dynamics team. Andy will be sadly missed by all who knew him. Visit Andy's wall of remembrance, and feel free to leave personal messages of your own.[Wall of Remembrance](https://hopeandsons.co.nz/funeral/daltonandrewpaul-1-FIN53015061/) [![Service Dynamics Logo - White](https://www.servicedynamics.co.nz/hubfs/Service%20Dynamics%20Logo%20-%20White.png)](https://www.servicedynamics.co.nz/) Service Dynamics is a New Zealand-based IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy. Service Dynamics specializes in consulting, implementation, and managed optimisation for HaloITSM, Jira Service Management (Atlassian), ServiceNow, and Ivanti across NZ enterprise and public sector organisations. [linkedin](https://www.linkedin.com/company/service-dynamics-nz/) [share-alt](https://blog.servicedynamics.co.nz) [envelope](https://www.servicedynamics.co.nz/contact) © 2026 Service Dynamics. 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