Delivering quality service experiences

 At Service Dynamics, we help you deliver great corporate services by creating a digital experience for your employees that makes sense for today’s ways of working. Our people, experience, methodology and solutions transform service delivery to improve the performance of your business, reduce operating costs, and drive new levels of efficiency in your workplace.

 Our experts are local to you, and are specialists in market-leading service management technologies like ServiceNow, Ivanti, Cherwell, HaloITSM, Jira Service Management and Virima. We provide the support you need to provide your people with the systems, processes, and workflows that deliver quality service experiences.

It support. IT Service Management
IT Service Management Experts New Zealand

We know technology, but we’re in the business of supporting people.

When people are your biggest differentiator, it makes sense that the technology platform you choose is designed and delivered around how they want to work.

We take a wide-lens view of your business, before honing in on the complexities and challenges within it and then create new value through our proven approach. This is based around long-term partnership and customer care. We understand real-world commercial challenges, and know how to translate your business goals into bespoke technology-enabled outcomes.

100 %

New Zealand owned and operated since 2013.

100 +

Solutions implemented

1000 +

Business processes automated.

Our values underpin our approach

Be engaged

We care about our work, contribution, effort, output and our customers. ​We focus on delivering positive outcomes for our customers. 

Enable the Customer

Be open. Pass on our skills and experience. Mentor our customers and our team members, sharing our knowledge, skills and capabilities. 

Forward thinking

Think ahead in everything that we do. Understand what the customer doesn’t.  ​Thought leadership. Know where the customer wants to go and help them get there.​


Make things as easy as possible. Use the 'elegance of easier' in what we say, do, design, implement and support.​ Do it the easy way the first time.​

No surprises

Working with clarity and communication. Ensuring that there are no surprises between ourselves and our customers.


Respect yourself, your colleagues and our customers. Acting to ensure that respect is returned.​ 

Who we are

We're an expert team, by design

We’re closely connected to the outcomes of every project and partnership. We’re a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.


Phil Venables
Co-founder and General Manager


Damien Versluis
Chief Technology Officer 


Derek Leitch
Co-founder and Director


Lisa Leport-Symonds
Financial Controller


Grace Lopez
Head of Delivery & Support


Andy Dalton
Senior Consultant


Eric Mooij
Defence Sector Strategy Lead

Carl Fransen

Carl Fransen
ServiceNow Lead


Vanessa Low
Senior Consultant


Clare Aitcheson
Project Manager



Allen Vargas
Application Support Specialist


Lee Beardsley
Senior Solution Designer


Liam King-Turner
Senior Solution Designer


Robin Jackson
Enterprise Platform Lead


Lattrell Sapon
Application Support Specialist


Michael Edwards
Senior Business Operations Analyst

Richard Fleming

Richard Fleming
Growth Marketing Manager

Steve Woodward

Steve Woodward
Business Development Manager


Lizzi van Arkel
Finance and Administration


Christian Andre Arce


Reffynda Putri
Business Analyst


Louie Ajes
Business Solution Designer


Armand Betan Jr.
Business Solution Designer


John Nicole Peñaflorida
Business Operations Analyst

Let's chat today, and work together tomorrow!

We work with technology, but we’re a people business. Come and get to know us better virtually or in person.