At Service Dynamics, we help you deliver great corporate services by creating a digital experience for your employees that makes sense for today’s ways of working. Our people, experience, methodology and solutions transform service delivery to improve the performance of your business, reduce operating costs, and drive new levels of efficiency in your workplace.
Our experts are local to you, and are specialists in market-leading service management technologies like ServiceNow, Ivanti, Cherwell, HaloITSM, Jira Service Management and Virima. We provide the support you need to provide your people with the systems, processes, and workflows that deliver quality service experiences.
We know technology, but we’re in the business of supporting people.
When people are your biggest differentiator, it makes sense that the technology platform you choose is designed and delivered around how they want to work.
We take a wide-lens view of your business, before honing in on the complexities and challenges within it and then create new value through our proven approach. This is based around long-term partnership and customer care. We understand real-world commercial challenges, and know how to translate your business goals into bespoke technology-enabled outcomes.
100%
New Zealand owned and operated since 2013.
100+
Solutions implemented
1000+
Business processes automated.
Our values underpin our approach
Be engaged
We care about our work, contribution, effort, output and our customers. We focus on delivering positive outcomes for our customers.
Enable the Customer
Be open. Pass on our skills and experience. Mentor our customers and our team members, sharing our knowledge, skills and capabilities.
Forward thinking
Think ahead in everything that we do. Understand what the customer doesn’t. Thought leadership. Know where the customer wants to go and help them get there.
Simplify
Make things as easy as possible. Use the 'elegance of easier' in what we say, do, design, implement and support. Do it the easy way the first time.
No surprises
Working with clarity and communication. Ensuring that there are no surprises between ourselves and our customers.
Respectful
Respect yourself, your colleagues and our customers. Acting to ensure that respect is returned.
Who we are
We're an expert team, by design
We’re closely connected to the outcomes of every project and partnership. We’re a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.
Phil Venables Co-founder and General Manager
Damien Versluis Head of Platform
Derek Leitch Co-founder and Director
Lisa Leport-Symonds Financial Controller
Grace Lopez Head of PMO
Eric Mooij BDM & Customer Success - NZIC
Carl Fransen ServiceNow Platform Lead
Clare Aitcheson Customer Success Manager
Max Lawson SDM / Business Analyst
Vanessa Low Senior Consultant
Anastasia Gourina Senior Consultant
Savio David Senior Consultant
Allen Vargas Consultant
Lee Beardsley Ivanti Platform Lead
Robin Jackson Atlassian Platform Lead
Lattrell Sapon Consultant
Liam King-Turner Senior Consultant
Steve Woodward Business Development Manager
Richard Fleming Growth Marketing Manager
Michael Edwards Consultant
Lizzi van Arkel Finance and Administration
Louie Ajes Consultant
Christian Andre Arce Testing
Armand Betan Jr. Consultant
John Nicole Peñaflorida Junior Consultant
In Memoriam - Andy Dalton
A much admired and valuable member of the Service Dynamics team. Andy will be sadly missed by all who knew him.
Visit Andy's wall of remembrance, and feel free to leave personal messages of your own.Wall of Remembrance
Let's chat today, and work together tomorrow!
We work with technology, but we’re a people business. Come and get to know us better virtually or in person.
