Delivering quality service experiences

 At Service Dynamics, we help you deliver great corporate services by creating a digital experience for your employees that makes sense for today’s ways of working. Our people, experience, methodology and solutions transform service delivery to improve the performance of your business, reduce operating costs, and drive new levels of efficiency in your workplace.

 Our experts are local to you, and are specialists in market-leading service management technologies like ServiceNow, Ivanti, Cherwell, HaloITSM, Jira Service Management and Virima. We provide the support you need to provide your people with the systems, processes, and workflows that deliver quality service experiences.

It support. IT Service Management
IT Service Management Experts New Zealand

We know technology, but we’re in the business of supporting people.

When people are your biggest differentiator, it makes sense that the technology platform you choose is designed and delivered around how they want to work.

We take a wide-lens view of your business, before honing in on the complexities and challenges within it and then create new value through our proven approach. This is based around long-term partnership and customer care. We understand real-world commercial challenges, and know how to translate your business goals into bespoke technology-enabled outcomes.

100 %

New Zealand owned and operated since 2013.

100 +

Solutions implemented

1000 +

Business processes automated.

Our values underpin our approach

Be engaged

We care about our work, contribution, effort, output and our customers. ​We focus on delivering positive outcomes for our customers. 

Enable the Customer

Be open. Pass on our skills and experience. Mentor our customers and our team members, sharing our knowledge, skills and capabilities. 

Forward thinking

Think ahead in everything that we do. Understand what the customer doesn’t.  ​Thought leadership. Know where the customer wants to go and help them get there.​

Simplify

Make things as easy as possible. Use the 'elegance of easier' in what we say, do, design, implement and support.​ Do it the easy way the first time.​

No surprises

Working with clarity and communication. Ensuring that there are no surprises between ourselves and our customers.

Respectful

Respect yourself, your colleagues and our customers. Acting to ensure that respect is returned.​ 

Who we are

We're an expert team, by design

We’re closely connected to the outcomes of every project and partnership. We’re a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.

Phil-v3

Phil Venables
Co-founder and General Manager

Damien

Damien Versluis
Chief Technology Officer 

Derek-v2

Derek Leitch
Co-founder and Director

Clare-2

Lisa Leport-Symonds
Financial Controller

Grace

Grace Lopez
Head of Delivery & Support

Andy2

Andy Dalton
Senior Consultant

eric2

Eric Mooij
Defence Sector Strategy Lead

Carl Fransen

Carl Fransen
ServiceNow Lead

staff_photos_vanessa

Vanessa Low
Senior Consultant

Clare-A

Clare Aitcheson
Project Manager

 

Allen

Allen Vargas
Application Support Specialist

Lee

Lee Beardsley
Senior Solution Designer

Liam

Liam King-Turner
Senior Solution Designer

Robin

Robin Jackson
Enterprise Platform Lead

Lattrell

Lattrell Sapon
Application Support Specialist

Michael

Michael Edwards
Senior Business Operations Analyst

Richard Fleming

Richard Fleming
Growth Marketing Manager

Steve Woodward

Steve Woodward
Business Development Manager

Lizzi

Lizzi van Arkel
Finance and Administration

Crizz

Christian Andre Arce
Tester

Fynda

Reffynda Putri
Business Analyst

staff_photos_louie

Louie Ajes
Business Solution Designer

staff_photos_armand

Armand Betan Jr.
Business Solution Designer

staff_photos_john

John Nicole Peñaflorida
Business Operations Analyst

Let's chat today, and work together tomorrow!

We work with technology, but we’re a people business. Come and get to know us better virtually or in person.