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Integrated solutions for everything IT touches.
Better Experiences. Better Outcomes

Deliver world-class service management outcomes for IT and the enterprise. Now powered by embedded AI, every process becomes smarter. From auto-classifying tickets at intake to generating knowledge articles on resolution.

Deliver Strategic Value

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

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Accelerate Service Delivery

Transform the employee experience across the entire organisation with truly modern service delivery that enables you to reduce escalations and accelerate resolutions.

Optimise Costs

Reduce the need for costly developer resources while simultaneously increasing time to value. No-code capabilities allow teams to effortlessly configure workflows and user interfaces through drag-and-drop design. Reduce Total Cost of Ownership, reduce time to value, and improve customer satisfaction.

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Ivanti Neurons Platform

AI Powered Service Management

Transform your IT service delivery with embedded artificial intelligence that works across every stage of the service lifecycl

Generative AI Summarisation

Get up to speed in seconds. AI generates concise summaries of tickets and incidents so agents can understand context faster without sifting through extensive record histories.

Intelligent Ticket Classification

Automatically classify and route incoming tickets to the right team. Reduce manual effort, improve SLA adherence automatically, and gain insights to drive continuous improvement.

AI-Powered Knowledge Article Generation

Harness generative AI to create accurate, high-quality knowledge articles from resolved incidents — improving self-service and reducing repeat tickets.

Incident Correlation

Identify patterns across incidents in real time. AI links related issues to uncover potential major incidents before they escalate — work on one, solve many.

Virtual Agent

Conversational AI-powered assistant resolves employee requests 24x7. Reduces call volumes, accelerates resolution, and delivers consumer-grade experiences at work.

Self-Healing Bots

Automatic detection, diagnosis, and remediation of endpoint and security issues without manual intervention — reducing resolution time and costs significantly.

AI Dashboard Widgets

Build dashboards in seconds using natural language prompts. Instantly visualize ITSM data and measure the value AI brings to your organization.

Real-time Translation

Support global organisations with ease. Translate text into another language at the touch of a button, making it easier than ever to support native languages across time zones.

AI Administration Hub

Turn individual AI features on or off as needed. Configure your AI implementation through a centralized, intuitive hub.

Designed to meet your needs today and tomorrow

Built on industry standards with 14 ITIL 4-certified practices, Ivanti Neurons for ITSM is designed to expand as your needs increase.

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Optimise your Assets

Gain complete visibility to maximize the performance and value of your hardware and software assets.

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Provide engaging self-service

Transform the service experience with AI-powered Virtual Agent, conversational chatbots, and intelligent self-service portals that deflect tickets and delight employees 24x7.

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Improve service quality

AI-powered automation and no-code workflow design empower service owners to adapt and take control — improving service quality, consistency, and accelerating time to resolution.

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Stay connected

Staff and users can employ their mobile devices to stay connected no matter where they are.

 

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Gain actionable insights

Monitor service delivery, quality and commitments with AI-powered dashboards that can be built in seconds using natural language prompts.

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Cloud or on-premise

Deploy in the cloud, on-premises, or through a hybrid setup for maximum flexibility. Ivanti also provides cloud environment tiers to meet your performance and compliance requirements.

Why we choose Ivanti

Ivanti is a Gartner and Forrester recognised leader in Enterprise and IT Service Management solutions. Our partnership with Ivanti enables us to leverage market-leading technologies to help you achieve your business goals.

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FAQs

What deployment options are available for Ivanti Neurons for ITSM?

 

Ivanti Neurons for ITSM is built on a multi-tenant platform designed for the cloud, but Ivanti Neurons can be deployed in the cloud, on-premises or as a hybrid combination. As your needs change, you can easily move from one deployment model to another without losing functionality or data.

How does Ivanti Neurons for ITSM support “shift left” and agentless/AI automation?

 

Ivanti Neurons for ITSM’s low-code/no-code bots allow you to “shift left,” i.e. address issues at a lower tier of support, by acting autonomously to detect and remediate issues before end users report them – essentially moving resolution from “level one” analysts to “level zero” by removing the need for direct IT intervention. For example, a Neurons bot can automate routine disk cleanup to keep devices running optimally, without intervention from the user or from the IT team.

In addition to dozens of out-of-the-box bots you can set up in minutes, Ivanti customers can build their own custom bots to address use cases that are unique to their environment.

What reporting, dashboards and analytics capabilities are included in Ivanti Neurons for ITSM?

 

Ivanti Neurons for ITSM allows administrators to create and customize dashboards using charts and tree- or pivot-based widgets to display metrics like incident counts by owner, priority, software inventory by vendor and more. Dashboards are role-aware and can be published organization-wide or personalized; users can pin, clone, resize components and assign default viewers per role.

Ivanti Neurons’ AI capabilities support natural-language widget creation: simply prompt, and the platform auto-generates charts. Additionally, integration with third-party BI tools allows you to import ITSM data for advanced reporting, dashboarding, and scheduled sharing or embedding.

Which ITIL and PinkVERIFY best-practice frameworks does Ivanti Neurons for ITSM support?

 

Ivanti Neurons for ITSM is certified by PinkVERIFY as supporting 14 core ITIL 4 processes to manage the entire service lifecycle including:

  • IT Asset Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Financial Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Release and Deployment Management
  • Request Management
  • Service Catalog Management
  • Service Desk
  • Service Level Management
  • Service Portfolio Management

Want to know more about the Ivanti platform?

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