Deliver an exceptional service with a fast, simple and fully configurable system with HaloITSM. Intuitive ITSM software, delivered by experts, fully tailored to suit your business.
Intuitive. Easy to use.
Powerful & Fast.
Simple, Transparent Pricing.
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
Deliver an exceptional service with a fast, simple and fully configurable system.
Fully tailored to suit your business, we grow with you as your needs change.
Built for ITIL aligned service delivery and standardising processes.
Out of the box ITIL aligned, we create an easy onboarding experience to bring ITIL frameworks
into your organisation.
The Halo ITSM System
For teams and companies that need to manage ITSM and deliver effectively.
10 Agents NZ$105 per agent, per month, invoiced annually, excluding GST.
25 Agents NZ$95 per agent, per month, invoiced annually, excluding GST.
50 Agents NZ$85 per agent, per month, invoiced annually, excluding GST.
100 Agents NZ$79 per agent, per month, invoiced annually, excluding GST.
200+ Agents NZ$75 per agent, per month, invoiced annually, excluding GST.
We also offer small-medium-businesses the option of month-by-month pricing with NO term commitment or lock-in. Please contact us for month-by-month pricing.
Receive the entire system, no restrictions.
Manage your entire ITSM in one tool.
Implementation, onboarding & consultancy services from Service Dynamics.
Large Enterprise Solutions
Perfect for organisations looking for a strategic partner. We apply our decades of ITSM experience to help you meet your goals.
Volume discounts and Unlimited Licenses available. Contact us for more information.
Additional Add-on Products
All features are included within HaloITSM however we do have some additional products that supplement the solution. These additional product options have an additional cost so please contact us for more details.