Intuitive ITSM software for NZ organisations searching for a cost-effective SaaS solution.

Deliver an exceptional service with a fast, simple and fully configurable system with HaloITSM. Intuitive ITSM software, delivered by experts, fully tailored to suit your business.

Intuitive. Easy to use.


Powerful & Fast.


Fully Configurable.

Cost Effective

Simple, Transparent Pricing.

Halo Intuitive

Intuitive & Comprehensive Functionality

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.


Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

Problem Management

Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution. 

Release Management

Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.


Change Control

Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company. 

Service Catalogue

Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.


CMDB/Configuration Management

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents. 

Knowledge Base

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

SLA Management

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Powerful & Fast

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business.


Easy Setup – Brilliantly Configurable

Easy Setup – Brilliantly Configurable

Align IT to the business needs.

Deliver an exceptional service with a fast, simple and fully configurable system.
Fully tailored to suit your business, we grow with you as your needs change.


Built for ITIL aligned service delivery and standardising processes.


Out of the box ITIL aligned, we create an easy onboarding experience to bring ITIL frameworks
into your organisation.

Cost Effective

Simple, Transparent SaaS Pricing.

No tiered-plans or locked-away features, just all-inclusive ITSM at compelling subscription pricing.


The Halo ITSM System


For teams and companies that need to manage ITSM and deliver effectively.

10 Agents        NZ$105 per agent, per month, invoiced annually, excluding GST.

25 Agents        NZ$95 per agent, per month, invoiced annually, excluding GST.

50 Agents        NZ$85 per agent, per month, invoiced annually, excluding GST.

100 Agents      NZ$79 per agent, per month, invoiced annually, excluding GST.

200+ Agents    NZ$75 per agent, per month, invoiced annually, excluding GST.

We also offer small-medium-businesses the option of month-by-month pricing with NO term commitment or lock-in. Please contact us for month-by-month pricing.

What's included


Receive the entire system, no restrictions.

Manage your entire ITSM in one tool.

Implementation, onboarding & consultancy services from Service Dynamics.


Large Enterprise Solutions


Perfect for organisations looking for a strategic partner. We apply our decades of ITSM experience to help you meet your goals.

Volume discounts and Unlimited Licenses available. Contact us for more information.


Additional Add-on Products

All features are included within HaloITSM however we do have some additional products that supplement the solution. These additional product options have an additional cost so please contact us for more details.

  • Halo Asset Discovery
    • Asset discovery seamlessly integrates into the ITSM software. Allowing your agents to view up to date asset information whilst managing tickets or on the go with the mobile apps.
  • Halo Remote Control
    • Connect onto a user’s workstation directly from HaloITSM with the remote control add on. Remote sessions can be initiated from the incident or via channels such as live chat, email, call handling screen.
  • Halo Password Reset
    • Maintain smooth operations and streamline the resolution of user access issues without requiring administrator authorisation. Provide continued access to the system and empower users to easily manage their security.
  • Halo Live Chat
    • HaloITSM allows you to manage all the different channels of ticketing that your customers expect. This extends to live chat where you can assist customers immediately and offer the highest level of service.
SDL Halo Services

Implementation, onboarding, training
and local support from Service Dynamics, your local HaloITSM Partner.

Service Dynamics is a proudly New Zealand owned and operated specialist service management business here to help customers deliver great IT and corporate services. 

Our HaloITSM software services include:

  • Implementation Services

  • Onboarding & Training

  • CustomerCare Technical Support