HaloITSM is a single, all-inclusive ITSM software solution, that standardises your IT processes and delivers valuable analytics, so you can match your IT delivery to the true needs of your business. With all modules as standard and unlimited usage it’s a great solution for small and medium sized organisations.
Hosted in conjunction with our partner HaloITSM, we highlight how this all-inclusive ITSM platform can empower your IT team to deliver rapid, efficient ITIL-aligned service. From change management, asset management to powerful integrations.
ENTER YOUR DETAILS TO VIEW THE SHOWCASE
A self-service portal your users will love
A fully customisable, white label support portal where users can access their requests, raise tickets and find solutions from knowledge base articles. You control the information they see and actions they can take.
Deliver faster resolutions with incident management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Better visibility of all organisational changes
Easily track, plan and deliver organisational changes, on any scale with HaloITSM’s change management capabilities. Standardise processes and meet your deadlines, in every part of your organisation.
Machine Learning + IT Service Management
Artificial Intelligence (AI) and machine learning in IT Service Management (ITSM) helps to enhance business scalability and improve business operations. Free up your IT team with automated ticketing, auto-populated information and proactive ticketing resolution.
HaloITSM is a single, all-inclusive ITSM software solution that can be customised to match your IT delivery to the true needs of your business.
Build your own Knowledge Library
Build a better knowledge base by turning information into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Problem Management
Escalate and automate the management of ongoing problems, investigate causes of issues, and find resolutions. HaloITSM allows powerful management of any issue, enabling you to deliver exceptional problem resolution.
IT Configuration and Asset Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Service Catalogue
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Why we choose HaloITSM
HaloITSM delivers an exceptional service with a fast, simple and fully configurable system. Our customers love the flexibility of the HaloITSM solution, the simple implementation as well as the ability to scale and grow as your business changes.
Learn how SKY TV increased autonomy and improved efficiency with HaloITSM
“HaloITSM is really easy to use and integration has been pretty seamless. Halo team support in the initial go-live days has been fantastic.”
– Vamsi Dharanikota, Service Delivery Manager, SKY
.jpg)
