Cherwell & Ivanti Service Management Migration Experts
Cherwell to Ivanti Guided Migration
Service Dynamics has developed a robust and comprehensive strategic framework to support Cherwell customers in navigating the complexities of platform migration.
As one of few Cherwell Elite Partners globally. we combine this distinction with unparalleled expertise with Ivanti to deliver seamless and successful transitions from Cherwell.
The replacement for your existing Cherwell system needs to go-live in
21 months : 18 days
Your Cherwell to Ivanti Migration Experts
PHASE ONE
Requirements Review
Our approach starts with an in-depth assessment of your current Cherwell platform, led by expert consultants certified in both Cherwell and Jira Service Management. This evaluation helps us identify gaps and lay the groundwork for a thorough analysis.
With this expertise in both platforms, we can recommend the best solutions, minimising technical debt and ensuring a smooth, effective implementation.
Our goal is to uncover hidden opportunities for innovation and refinement, paving the way for a ServiceNow platform that exceeds expectations.
Phase two
Planning the migration
Recognising the essential role of each stakeholder in a successful migration, we prioritise clear communication to set expectations and timelines.
Our migration approach incorporates best-practice methodologies to anticipate and address challenges, including data integrity checks and system compatibility assessments.
These measures ensure minimal disruption to daily operations, aligning all parties on a unified path forward.
Phase Three
Solution Design, Functional Configuration & Testing
After completing the Planning Phase, we begin the design and configuration of your new Jira Service Management platform.
Our deep understanding of both platforms and systematic approach allows us to tailor every feature in support of your business goals.
Through continuous collaboration, we refine and optimise the design, ensuring that the final product is intuitive, functional, and aligned with your needs.
Phase Four
Training & Implementation
This phase is designed to equip your team with all the knowledge and skills necessary for success. We deliver comprehensive, customised training sessions that address the needs of your team, ensuring that they are fully prepared.
Following the training, we proceed with the go-live implementation to bring your new JSM system online. This pivotal milestone marks the start of your journey with Jira Service Management, backed by our dedicated team at every step to ensure a seamless and successful launch.
Ongoing Continual Improvement and Platform Support with ClientCare
Our dedication to your success extends beyond the go-live phase. We provide tailored 'ClientCare' managed-service packages designed to meet your evolving needs.
These bespoke services include a comprehensive suite of Continual Service Improvement (CSI) initiatives aimed at ensuring your operations consistently evolve and improve.
With Service Dynamics as your partner, you are not merely maintaining systems; you are driving continuous improvement and adapting seamlessly to the ever-changing digital landscape.
